Shipping policy

Thank you for choosing Epoch Elite! We aim to provide you with the best shopping experience possible. Please review our shipping policy below:

  1. Order Processing Time:

    • Orders are typically processed within 1-3 business days after they are placed. Orders placed on weekends or holidays will be processed on the following business day.

  2. Shipping Time:

    • Once your order has been processed, delivery times typically range from 3 to 10 business days depending on your location. Please note that unforeseen circumstances such as weather conditions or carrier delays may impact delivery times.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight of your order and your location. You will be able to view the shipping cost during the checkout process before completing your purchase.

  4. Shipping Method:

    • We use trusted carriers for all shipments to ensure your order arrives safely and promptly.

  5. International Shipping:

    • At this time, we only offer shipping within [list of countries]. We apologize for any inconvenience this may cause to our international customers.

  6. Order Tracking:

    • Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status of your order online.

  7. Return Policy:

    • We want you to be completely satisfied with your purchase from Epoch Elite. If for any reason you are not satisfied, you may return the item(s) within 30 days of receipt for a full refund or exchange. Please note that returned items must be in their original condition and packaging.

  8. Return Process:

    • To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for return. Our team will provide you with further instructions on how to return the item(s).

  9. Refunds:

    • Refunds will be issued to the original payment method used for the purchase within 5-7 business days after we receive the returned item(s). Please note that shipping fees are non-refundable.

  10. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to replace the item as quickly as possible at no additional cost.

If you have any questions or concerns about our shipping or return policy, please don't hesitate to contact us. Your satisfaction is our top priority!

Epoch Elite

Email - epochelitestore@gmail.com